Technology for Hospitality, by Hoteliers
Independent hospitality technology consulting from concept and construction through opening and ongoing operations.
25+ Hospitality Projects, 9 Countries, 6 Major Hotel Brands.
Hakaway is built by people who understand hotel operations, not just IT. We bring infrastructure, hotel systems, vendors and operations together under one technology strategy — so owners and operators can focus on the guest.
Always Defending the
Project's Interests
Technology decisions made during design and construction can affect a hotel for years after
opening. Our role is to make sure those decisions serve the property — not a vendor.
100% Independent
We sell nothing, resell nothing and take no commission from technology vendors, protecting your investment.
Hoteliers + Technologists
We're #ITeliers — hoteliers first, technologists second, so our main focus includes guest experience.
90% Repeat Business
90% of our clients return for another project and extend a one-off engagement into an ongoing relationship.
From Design to Operations
We don't disappear at handover and support you from early design through deployment, opening, stabilization and ongoing operations.
From Design to Operations
Hakaway brings infrastructure, hotel systems, vendors and operations together under one technology strategy—reducing risk, improving decisions and keeping every project under control from concept through opening and beyond.
Infrastructure
We design and coordinate the physical technology infrastructure that becomes part of the property itself. We work directly with architects, MEP consultants, general contractors and specialist vendors to make sure technology is integrated into the project from the earliest design stages.
From Design to Operations
Hakaway brings infrastructure, hotel systems, vendors and operations together under one technology strategy—reducing risk, improving decisions and keeping every project under control from concept through opening and beyond.
Hotel Systems
A modern hotel depends on dozens of systems working together. We define, procure and coordinate the solutions that support daily hotel operations and the guest journey. Every solution is scoped and procured independently of any single technology vendor.
From Design to Operations
Hakaway brings infrastructure, hotel systems, vendors and operations together under one technology strategy—reducing risk, improving decisions and keeping every project under control from concept through opening and beyond.
ITelier
Your outsourced hotel IT team. Once a property opens, technology becomes operational infrastructure that has to work every day. ITelier provides ongoing IT coverage for hotels and hotel groups that need professional technology support without building a complete internal IT organization.
Instead of the GM or operations team coordinating multiple IT vendors, ITelier becomes the property's technology desk.
From Design to Operations
Hakaway brings infrastructure, hotel systems, vendors and operations together under one technology strategy—reducing risk, improving decisions and keeping every project under control from concept through opening and beyond.
CIOaaS — CIO as a Service
Technology leadership without the cost of a full-time CIO. CIOaaS provides owners, operators and hotel groups with fractional CIO-level technology leadership.
ITelier manages technology operations. CIOaaS makes sure technology is heading in the right direction.
What Hakaway Brings to a Hotel Project
Fewer Surprises During Construction
Technology is coordinated with architecture, MEP & construction before problems reach site.
Brand Compliance
Gap analysis and coordination against the standards of Accor, Hyatt, Marriott and equivalent international brands.
One Accountable Technology Partner
A single technology management layer across the project, instead of independently coordinated vendors.
Better Procurement Decisions
Competitive RFPs and vendor-neutral procurement compare solutions on suitability, service and total cost — without reseller incentives.
A Smoother Opening
Infrastructure, systems and integrations are coordinated, tested and stabilized before and after opening.
Technology Under Control After Opening
ITelier handles day-to-day operations while CIOaaS provides strategic oversight.
Hospitality Technology Expertise
Networking & Connectivity
Structured cabling, fiber, Wi-Fi design and SLA management, built around building layout, guest density and operations.
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PMS & Systems Integration
Opera Cloud and equivalent platforms, POS, door locking, PBX, call accounting, IPTV and guest-profile integrations.
Security & Compliance
PCI-DSS payment network segmentation, cybersecurity hardening, patching, backups and GDPR-equivalent data protection.
Brand Standards
Technology audits and gap analysis against international brand requirements for branded, franchised and managed properties.
Vendor Management & RFPs
Structured competitive procurement, independent of reseller relationships or referral incentives.
Post-Opening Support
Stabilization, defect resolution and formal reviews, with a direct path into ongoing ITelier or CIOaaS coverage.
From Audit to Operations
Hakaway follows the same structured methodology throughout the technology lifecycle of a hotel.
Audit
An independent review of infrastructure, technology requirements, existing systems, contracts and vendor relationships to establish the true starting point.
Design
Technology architecture and system design aligned with brand standards, guest-experience objectives, operational requirements, budget and construction or renovation timelines.
Deliver
Vendor-neutral procurement, RFP management and on-the-ground deployment oversight through installation, testing, commissioning and opening.
Operate & Evolve
Post-opening stabilization, ITelier day-to-day IT coverage, CIOaaS strategic oversight and ongoing system health management.
Who We Work With
Owners & Developers
Protecting technology CAPEX and ensuring decisions support the property's long-term value.
Hotel Operators & GMs
Reliable technology operations and one accountable partner across systems and vendors.
Hotel Groups & Portfolios
Consistent technology standards across properties, backed by centralized CIOaaS leadership.
Asset Managers & Investors
Technology audits, CAPEX planning, risk assessment and due diligence for acquisitions and refinancing.
International Hotel Brands
Brand-standard alignment, system integration and technically controlled project delivery.
Independent & Boutique Hotels
Enterprise-level technology expertise, without needing a full internal IT organization.
Hospitality Technology Across Countries, Brands and Property Types
25+
9
6
90%
Our experience spans luxury hotels, international branded properties, independent hotels, large convention properties, new developments and major renovations.
Including experience across properties associated with Hyatt, Marriott and Bulgari, among others.
Technology Should Support Hospitality, Not Get in Its Way
Guests rarely notice the technology behind a great hotel experience. They notice when it doesn't work.
Hakaway helps owners, developers and operators make the right technology decisions from the beginning, deliver them correctly and keep them performing once the doors open.
Whether you're breaking ground, renovating, reviewing your current technology environment or looking for ongoing IT and CIO-level support, we can join at any stage.
Independent. Hotelier-led. Vendor-neutral.
